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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sara Busone

September 24, 2024

5  out of  5
rating by Sara Busone
"Always great people there to answer questions and help save you money on insurance!"
We responded:
"Thank you, Sara, we appreciate your business and kind words!"
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Agnes Woitovich

August 30, 2024

5  out of  5
rating by Agnes Woitovich
"Car and Home Insurance - great service."
We responded:
"Thank you, Agnes! "
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susan zampier

June 3, 2024

5  out of  5
rating by susan zampier
"Joanne was great! She was proactive! She gave me a heads up that most car insurance in NYS in 2024 was going to go up. She suggested taking the Accident Prevention Workshop to bring it down 10%. She gave me all the info I needed to register & a location nearby that was going to hold the workshop. She was SO very helpful! :-)"
We responded:
"Thank you, Susan. We appreciate your confidence in us. "
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Kara Eister

May 29, 2024

5  out of  5
rating by Kara Eister
"I had to change my mother's name to my name on my daughter's life insurance. Lee and the staff were professional and knowledgeable. The transfer change went like a breeze!"
We responded:
"Thank you, Kara, it is a pleasure working with you and your family for your life insurance. "
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Robert Deluke

April 22, 2024

5  out of  5
rating by Robert Deluke
"The entire staff is so accommodating, knowledgeable and professional. They are always so friendly and helpful and we know they truly appreciate our long term relationship as much as we do."
We responded:
"Thank you Robert for the 5 Star Rating. We try hard to provide exceptional customer service."
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Jenny Killian

March 20, 2024

5  out of  5
rating by Jenny Killian
"Always so helpful. Nicole is our main contact- we enjoy having a consistent person to work with. She recently helped our son buy a car and get his own insurance. Kudos!"
We responded:
"Thank you, Jenny, Nicole is Awesome, we are blessed to have her on our team! Glad she was able to help with your son's car insurance."
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Bruce Como

February 6, 2024

5  out of  5
rating by Bruce Como
"Very helpful, knowledgeable and responsive."
We responded:
"Thank you Bruce."
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Lester Wormuth

January 16, 2024

5  out of  5
rating by Lester Wormuth
"Always get great service"
We responded:
"Thank you, Les! Have a great 2024."
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Bill Tansey Jr

December 19, 2023

5  out of  5
rating by Bill Tansey Jr
"Tina is always on top of things and a pleasure to work with!"
We responded:
"Thank you Bill! "
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travelingman777

November 29, 2023

5  out of  5
rating by travelingman777
"I get nothing but top-quality service from this agency! I've been with them for years and look forward to many more!"
We responded:
"Thank you travelingman777, we appreciate your kind words and confidence in us."
Profile photo of Whitney Daigler

Whitney Daigler

November 15, 2023

5  out of  5
rating by Whitney Daigler
"My family have been clients of Lee's for over 28 years and we are always very happy with the service we receive. Everyone is pleasant and efficient and very quick to respond to any requests that we have."
We responded:
"Thank you, Whitney! We all enjoy working with you and your family. Happy Thanksgiving."
Profile photo of Claudine Jones Rafferty

Claudine Jones Rafferty

November 10, 2023

5  out of  5
rating by Claudine Jones Rafferty
"I truly appreciate all of the Team the Lee Serino's State Farm Office - they are more than just insurance agents and a "Good Neighbor"!"
We responded:
"Thank you, Claudine! We appreciate your confidence in us! The best part of my job is working with people like you. "
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Jeffrey Warn

October 30, 2023

5  out of  5
rating by Jeffrey Warn
"very helpful and polite"
We responded:
"Thank you, Jeffrey!"
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Matt Schifano

September 6, 2023

5  out of  5
rating by Matt Schifano
"I've worked with Lee and the folks at this office for years and always have quick and effective support with any questions and insurance needs I have."
We responded:
"Thank you, Matt, we appreciate your business and loyalty! "
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Katherine frederick

August 16, 2023

5  out of  5
rating by Katherine frederick
"Great Insurance Agency, very personal service, friendly, easy to work with."
We responded:
"Thank you, Katherine. We do enjoy working with clients like you. Thank you for your trust in us."
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Jeff DeCarr

August 9, 2023

5  out of  5
rating by Jeff DeCarr
"Professional and helpful."
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matt sickler

August 2, 2023

5  out of  5
rating by matt sickler
"The best! Great service, very responsive!"
We responded:
"Thank you Matt! "
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Arthur Gates

June 24, 2023

5  out of  5
rating by Arthur Gates
"Year after year, the service and attention of Lee and the entire staff is truly above and beyond anyone else out there."
We responded:
"Thank you, Arthur, for your confidence in our Agency. It's been a pleasure serving you! "
Profile photo of Jessika Ruchlicki

Jessika Ruchlicki

May 28, 2023

5  out of  5
rating by Jessika Ruchlicki
"Tina is amazing! She went out of her way to make sure our paperwork was correct when she noticed a slight discrepancy in some of the address information. So appreciative of her attention to detail and support in our insurance needs."
We responded:
"Jessica, Thank you for the wonderful comments about Tina. We are blessed to have her on our Team."
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Blue Girl

May 17, 2023

5  out of  5
rating by Blue Girl
"I just purchased a new car yesterday. Lee and his office staff ( sorry didn’t get her name ) were absolutely the most pleasant and helpful people to deal with . They made the transition from one vehicle to another super easy for me with just one call . Thank you for all you do for your customers. Kerri"
We responded:
"Kerri, Congratulations on your new car! We know purchasing a new vehicle is an exciting time and we are happy to help you with that transition. As always, we thank you for your business and we are a phone call away for all of your insurance needs."
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Lee Schaller

April 18, 2023

5  out of  5
rating by Lee Schaller
"Lee Serino and his staff always go the extra mile to be helpful & efficient. Kudos to Nicole! I've been a customer for over 25 years 😀"
We responded:
"Thank you, Lee, for your business and loyalty all these years. It's been our honor to be of service to you! "
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D K

April 3, 2023

5  out of  5
rating by D K
"Lee, Joanne and the State Farm staff are great to work with, and very attentive to our insurance needs!"
We responded:
"Thank you, Dave, we appreciate your business and your confidence in our agency."
Profile photo of Dave West

Dave West

March 20, 2023

5  out of  5
rating by Dave West
"Why look anywhere else, prompt personal service with no drama and competitive prices too!"
We responded:
"Thank you, Dave, for the kind words. We try hard to provide our clients with a positive experience."
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Jim

March 16, 2023

5  out of  5
rating by Jim
"I have my home and all the vehicles insured with Lee Serino and his team and we couldn't be happier! I've been a client of theirs for more than 35 years and wouldn't think of going with anyone else."
We responded:
"Thank you, Jim, we love working with you and your family and appreciate your confidence in us. "
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K&G V

March 15, 2023

5  out of  5
rating by K&G V
"Have been a client of State Farm and the Serino agency for many years with home, automobile and other policies. Service has always been first-rate. Lee and his staff are always available and helpful, whether over the phone or in-person. Highly recommend both State Farm Insurance, as well as the Serino agency, without reservation."
We responded:
"Thank you both for the kind words. It's a pleasure working with clients like you."