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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dan Martin

November 19, 2025

5  out of  5
rating by Dan Martin
"Can't beat the Customer Service. I have been a customer of The Serino's for over 30 years and today I was reminded why. I needed a document sent to My Landlord regarding Renters Insurance and was unable to access it at home due to being rehabbing remotely after knee replacement surgery. A call to Serino's Office and Joanne took care of this and handled the entire process in an extremely timely fashion. I would recommend Lee Serino to anyone in need of an Insurance Agent"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Mitchell Wise

November 13, 2025

5  out of  5
rating by Mitchell Wise
"Been with Lee's group for years with numerous policies. He and his team are responsive, helpful, and attentive to all of my needs. Much appreciated!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Sally D

November 4, 2025

5  out of  5
rating by Sally D
"Great customer service from all the staff especially Joanne,. Nicole, and Lee."
We responded:
"Thank you, Sara!"
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J L

October 24, 2025

5  out of  5
rating by J L
"Responsive, knowledgeable group of people, at every level. Very reachable and friendly!"
We responded:
"Thank you."
Profile photo of Christine Wood

Christine Wood

October 18, 2025

5  out of  5
rating by Christine Wood
"Joanne was so helpful in offering me advice on how to insure another vehicle I have out of state. I have been with Lee Serino State Farm for 40 years and would never go anywhere else. I have 2 cars and my home insured with them. Always there when I need them."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Carol Pinkans

August 25, 2025

5  out of  5
rating by Carol Pinkans
"Lee Serino has been consistantly offering excellent customer service for me since 2008. Any questions I have have been answered in an expedited manner. Additions or changes to home and vehicle policies have been processed punctually and with the highest level of professionalism. And the support team at his office are lovely and kind human beings. I highly recommend State Farm Insurance and Agent Lee Serino."
We responded:
"Carol, Thank you for your kind words. We sincerely enjoy working with you over the years and appreciate the confidence you show in our office. "
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Janelle Foice

April 22, 2025

5  out of  5
rating by Janelle Foice
"Lee Serino and his team at State Farm deliver exceptional service. So grateful to have our auto and future home insurance with them. Joanne DuMais has helped my husband and I navigate married life by handling our insurance operations blissfully. We can’t recommend this team enough!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Wayne Burton

February 3, 2025

5  out of  5
rating by Wayne Burton
"Excellent service, professional and friendly. We are a retired attorney and a retired teacher, and long-time policyholders with State Farm."
We responded:
"Thank you for placing your trust in us all these years. The best part of my job is working with clients like you. "
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Sara Busone

September 24, 2024

5  out of  5
rating by Sara Busone
"Always great people there to answer questions and help save you money on insurance!"
We responded:
"Thank you, Sara, we appreciate your business and kind words!"
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Agnes Woitovich

August 30, 2024

5  out of  5
rating by Agnes Woitovich
"Car and Home Insurance - great service."
We responded:
"Thank you, Agnes! "
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susan zampier

June 3, 2024

5  out of  5
rating by susan zampier
"Joanne was great! She was proactive! She gave me a heads up that most car insurance in NYS in 2024 was going to go up. She suggested taking the Accident Prevention Workshop to bring it down 10%. She gave me all the info I needed to register & a location nearby that was going to hold the workshop. She was SO very helpful! :-)"
We responded:
"Thank you, Susan. We appreciate your confidence in us. "
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Kara Eister

May 29, 2024

5  out of  5
rating by Kara Eister
"I had to change my mother's name to my name on my daughter's life insurance. Lee and the staff were professional and knowledgeable. The transfer change went like a breeze!"
We responded:
"Thank you, Kara, it is a pleasure working with you and your family for your life insurance. "
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Robert Deluke

April 22, 2024

5  out of  5
rating by Robert Deluke
"The entire staff is so accommodating, knowledgeable and professional. They are always so friendly and helpful and we know they truly appreciate our long term relationship as much as we do."
We responded:
"Thank you Robert for the 5 Star Rating. We try hard to provide exceptional customer service."
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Jenny Killian

March 20, 2024

5  out of  5
rating by Jenny Killian
"Always so helpful. Nicole is our main contact- we enjoy having a consistent person to work with. She recently helped our son buy a car and get his own insurance. Kudos!"
We responded:
"Thank you, Jenny, Nicole is Awesome, we are blessed to have her on our team! Glad she was able to help with your son's car insurance."
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Bruce Como

February 6, 2024

5  out of  5
rating by Bruce Como
"Very helpful, knowledgeable and responsive."
We responded:
"Thank you Bruce."
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Lester Wormuth

January 16, 2024

5  out of  5
rating by Lester Wormuth
"Always get great service"
We responded:
"Thank you, Les! Have a great 2024."
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Bill Tansey Jr

December 19, 2023

5  out of  5
rating by Bill Tansey Jr
"Tina is always on top of things and a pleasure to work with!"
We responded:
"Thank you Bill! "
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travelingman777

November 29, 2023

5  out of  5
rating by travelingman777
"I get nothing but top-quality service from this agency! I've been with them for years and look forward to many more!"
We responded:
"Thank you travelingman777, we appreciate your kind words and confidence in us."
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Whitney Daigler

November 15, 2023

5  out of  5
rating by Whitney Daigler
"My family have been clients of Lee's for over 28 years and we are always very happy with the service we receive. Everyone is pleasant and efficient and very quick to respond to any requests that we have."
We responded:
"Thank you, Whitney! We all enjoy working with you and your family. Happy Thanksgiving."
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Claudine Jones Rafferty

November 10, 2023

5  out of  5
rating by Claudine Jones Rafferty
"I truly appreciate all of the Team the Lee Serino's State Farm Office - they are more than just insurance agents and a "Good Neighbor"!"
We responded:
"Thank you, Claudine! We appreciate your confidence in us! The best part of my job is working with people like you. "
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Jeffrey Warn

October 30, 2023

5  out of  5
rating by Jeffrey Warn
"very helpful and polite"
We responded:
"Thank you, Jeffrey!"
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Matt Schifano

September 6, 2023

5  out of  5
rating by Matt Schifano
"I've worked with Lee and the folks at this office for years and always have quick and effective support with any questions and insurance needs I have."
We responded:
"Thank you, Matt, we appreciate your business and loyalty! "
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Katherine frederick

August 16, 2023

5  out of  5
rating by Katherine frederick
"Great Insurance Agency, very personal service, friendly, easy to work with."
We responded:
"Thank you, Katherine. We do enjoy working with clients like you. Thank you for your trust in us."
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Jeff DeCarr

August 9, 2023

5  out of  5
rating by Jeff DeCarr
"Professional and helpful."
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matt sickler

August 2, 2023

5  out of  5
rating by matt sickler
"The best! Great service, very responsive!"
We responded:
"Thank you Matt! "